QUALITY ASSURED
Every product is thoroughly inspected before dispatch to ensure top quality.
24-HOUR REPORTING
Report any delivery issue within 24 hours so we can assist you promptly.
WARRANTY SUPPORT
Manufacturing defects are handled as per the applicable CADLEC Warranty Policy.
DEDICATED SUPPORT
Our support team is always ready to help you with genuine product concerns.
CUSTOMER FIRST
Your satisfaction and trust inspire us to deliver the best always.
1. PRODUCT INSPECTION
We recommend inspecting your product immediately upon delivery. if your notice any of the following, please inform our Customer Support Team within 24 hours of receiving the product along with your Order ID and clear photo/videos for verification.
- Manufacturing defect
- Transit damage
- Incorreect product delivered
- Missing accessories or components
2. RETURNS
As our products are electrical and electronic appliances, returns are not accepted once the product has been delivered. we do not offer replacements or refunds.
PLEASE NOTE
We do not accept returns for change of mind or personal preferences.
3. WARRANTY SUPPORT
If a manufacturing defect is identified during the applicable warranty period, our technical teamm will assess the issue and provide support as per the CADLEC Warranty Policy.
Warranty support is provided only after technical verification of the product.
4. CASES NOT COVERED
The following situations are not covered under this policy.
- Water, fire, or natural disasters
- Commercial or industrial usage
- Normal wear and tear
5. REFUND POLICY
Although we do not offer returns or replacements, in rare cases where a refund is approved, it will be processed through the original mode of payment within 7-10 business days after the receipt and inspection of the returned product.
NEED ASSISTANCE?
Our dedicated support team is committed to
providing timely assistance for all Your
product-related concerns.
CALL US
9878-58-9878
IMPORTANT
By placing an order with CADLEC, you acknowledge and agree to this return policy
and the applicable warranty Terms & Conditions.
Order Cancellation Policy
Prepaid Orders
Once a prepaid order has been successfully placed and confirmed, it cannot be cancelled, modified, or altered. We request customers to carefully review their order details before completing the purchase.
Orders After Shipment
Once an order has been dispatched from our warehouse, it is no longer eligible for cancellation.
Replacement, Return & Refund Policy
At Cadlec, we are committed to delivering quality products and ensuring customer satisfaction. Please review the following replacement and return guidelines carefully.
Replacement Eligibility
1- Defective or Damaged Products
If the product is received in a physically damaged condition or has a manufacturing or hardware defect, customers must report the issue within 24 hours of delivery.
Important: A complete and clear unboxing video is mandatory to process the replacement request.
2- Incorrect Product Delivered
If you receive an incorrect product, wrong model, or incorrect variant, please contact our customer support team within 24 hours of delivery.
3- Software-Related Issues
If a product is found to have a software-related issue upon delivery, a replacement request may be raised within 24 hours of delivery.
Important: A complete and clear unboxing video is mandatory to process the replacement request.
Important Notes
Order Cancellation
Orders cannot be cancelled once they have been shipped.
Returns & Refunds
Cadlec does not offer returns or refunds for products once delivered. Only eligible replacements will be processed in accordance with this policy.
Service Support
For issues reported after the replacement eligibility period, customers may seek assistance through the nearest authorized Cadlec Service Centre as per the applicable warranty terms.
Unboxing Video Requirement
We strongly recommend recording a continuous, uninterrupted video while unboxing your product. This video serves as mandatory proof for any replacement claim related to transit damage, missing items, or manufacturing defects.
Replacement Process
Report the Issue
Notify our customer support team within:
- 24 hours of delivery for software-related issues.
- 24 hours of delivery for physical damage, manufacturing defects, or incorrect product delivery.
Submit Supporting Evidence
Customers must provide:
- Complete unboxing video.
- Product photographs, if requested by the support team.
- Order details and invoice information.
Verification & Approval
Our technical team will review the submitted information and verify the claim.
Product Pickup & Replacement
Upon approval:
- The complete product package, including accessories, manuals, warranty cards, and original packaging, must be handed over to the courier partner.
- A replacement product will be dispatched after successful quality verification.
Product Availability
If the same model, color, or variant is unavailable, Cadlec reserves the right to provide a replacement product of equivalent specifications and value.
Warranty Coverage
The warranty period of the replacement product shall continue from the original date of purchase and will not restart or extend.
Non-Eligible Replacement Cases
Replacement requests will not be accepted under the following circumstances:
- Customer dissatisfaction regarding product appearance, design, color, or audio/video preferences when the product is functioning normally.
- Claims reported after the specified reporting period.
- Damage caused by improper handling, misuse, negligence, liquid damage, electrical fluctuations, or external factors.
- Missing or incomplete unboxing video.
- Product tampering, unauthorized repair attempts, or alteration of serial numbers.
- Claims for products with damaged or missing original packaging and accessories.
- Physical damage occurring after delivery acceptance.
Contact Us
For any assistance related to orders, replacements, warranty support, or product queries, please contact:
Cadlec Customer Support
Customer Care : 9878-58-9878
Email : support@cadlec.in
Website: www.cadlec.in
